MidAmerica Imaging Technology
FAQ Service
What does service cover?
Xerox trained technicians, Xerox parts, all repairs done onsite.
Will the service cost be
increased during the term of the contract?
No, the cost is included in your monthly billing and is locked with the term of the contract.
Can
I purchase PagePack without Xerox service?
No. Xerox offers a Total Satisfaction Guarantee with all PagePack devices which does require
onsite Xerox service.
Do I have to arrange for the initial service contracts?
No, MidAmerica Imaging Technology will see that
all PagePack units are delivered with Xerox service already established.
If I have locations in other cities or states, does
this influence
service billing, setup, or dispatching in any way?
No, MidAmerica Imaging Technology will manage your account within
the United States and establish service for each device installed.
Will my supply re-orders be questioned?
No. Xerox not
only knows the page count of all devices but also the percentage of coverage. This assures you that you will receive adequate
re-supply quantities without questions
.
How soon will I receive supply reorders?
Supplies are shipped within 24 hours via AIR.
How
much is shipping?
Free – no charge to our PagePack customers
MidAmerica Imaging Technology 320 W. 8th St Suite 213
Bloomington, IN 47404 Office
812-558-0881 Fax 812-333-3334
